OUR PROCESS

Our process begins with a friendly and informative phone consultation. During this call, you'll speak with one of our knowledgeable team members who will listen to your concerns and gather preliminary details about the termite issue. We'll ask questions about the history of your property, the extent of visible damage, and any previous termite treatments. This initial conversation helps us understand your situation and sets the foundation for the next steps.

Our experts conduct a thorough non-intrusive inspection to assess potential termite damage. This process involves a detailed visual examination and careful physical inspection of accessible areas within your home. By checking for visible signs of termites and assessing potential problem areas, we identify any evidence of activity or damage while ensuring minimal disruption to your property. This initial assessment helps us understand the general condition of your home and whether further investigation is needed.

If the non-intrusive inspection indicates significant termite activity or damage, we perform a more detailed intrusive inspection. This step involves accessing hidden areas, such as behind walls and under floors, to uncover concealed damage and gain a comprehensive understanding of the affected areas. Our team uses specialised tools to minimise disruption to your home while gathering essential information. Please note that there is a cost associated with this detailed inspection, which will be outlined and discussed with you before proceeding.

Based on the findings of our inspections, we provide an initial ballpark quote. This quote gives you a general idea of the potential costs involved in addressing the termite damage. We explain the factors that influence the quote, such as the extent of the damage, the materials needed, and the estimated labour time.

After you are happy with the ballpark quote, we deliver a fixed price quote. This quote offers a precise cost for the repairs based on the customised plan tailored to your home's needs. We ensure that there are no hidden fees or unexpected costs, giving you peace of mind about the financial aspects of the project.

Once you are comfortable with the fixed price quote, we prepare a detailed contract outlining the scope of work, timelines, and terms of service. This contract ensures transparency and clarity for all parties involved. It includes specifics about the work to be done, payment terms, and any contingencies that may arise during the repair process.

Our skilled team carries out the necessary repairs, from minor cosmetic fixes to major structural restorations. We use high-quality materials and proven techniques to ensure the longevity and integrity of the repairs. Throughout the process, we maintain clear communication with you, providing updates on progress and addressing any concerns that may arise.

Upon completion of the repair work, we conduct a thorough final inspection to ensure all repairs meet our standards of excellence. We check for any remaining issues and verify that the repairs have effectively addressed the termite damage. If any additional work is needed, we address it promptly to ensure your complete satisfaction.

We provide a warranty for our repair work, demonstrating our confidence in the quality and durability of our services. Additionally, we offer ongoing support and maintenance recommendations to help you prevent future termite infestations and maintain the integrity of your home. Our team is always available to answer any questions and provide assistance long after the repairs are completed.